CM
CYNTHIA M

1 reviews | Active since May 2011

29 Mar 2016, 09:34

DISGUSTING CALL/COLLECTIONS CENTRE STAFF

I accidentally short-paid my account for the month of March in an amount of R99.00. I started receiving calls from their call centre on despite me having informed them that I was sick on 12 March 2016, 13 March 2016 an SMS message, a call on 18 March as well as an SMS, 26 March 2016, call and SMS. Is that really necessary, in my opinion, they are wasting the company's money and time. I made an arrangement on 13 March to settle the outstanding amount by the 29th March 2016 but was still receiving SMS messages and calls.<br> <br> The lady/woman who called me was so arrogant, uncouth and should most definitely not be allowed to speak to clients. She most definitely drives clients away as she did to me,<br> <br> Whilst I am at it the clothing rails in your stores are so loaded, one can hardly move it to find the correct size. Your staff is rude, lazy, screams and talks to each other all the time ignoring customers or you just cannot find someone to assist. They usually either hide await or just stand talking. Clothes are all over the floors. The shelves are way to high for short people and it is just not a nice store to do shopping in.

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Replies (1)
Mr Price
Mr Price's reply01 Apr 2016, 16:20
Official
Hello errelle,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management and the accounts department, who will be in contact with you to advise on resolution.

Kind Regards
Mr Price