Disgusting and Pathetic Customer service

I have recently logged a complaint regarding my online order and received a call apologizing which I accepted and just when I thought things are going better I found that my order ended up in cradock instead of CPT. The call center line has been busy for the last 3 days and when I get through to corporate I am told that they have issues with the line and cant assist me right now "please call back". The service that Mrp rendours is pathetic. There is no empathy and urgency in trying to get the issue resolved. I tried the online chat as that was the only way to get through to them and asked for my parcel to be shipped from Cradock to CPT. I was assured that had been done and that it will take 7 to 14 days I said its fine as the package was already delayed. I check in again today to find out where the package is and was told that they "escalated the matter" but the parcel is still in Cradock and they "will get back to me". The staff at mrp does not know what customer service means, they do not follow up and they don't listen to their customers. This is the 1st and last time I will ever use there service as I have had nothing but disappointment.