Disgusting and Frustrating

My experience with Mr Price was frustrating and I lost a chance of a job opportunity. I bought a phone on the 20 January 2023 cash on prepaid I had no problems, however on the 28 March I bought me data entered the data voucher and all of a sudden my phone was locked and the screen kept on showing Payjoy I tried to hard reboot the phone and it still did not work I then decided to take the phone back to Mr Price Kenilworth store where I purchased the phone when I got there the sales agent Rejean Mckrieling who kept on saying there is nothing we can do I explained I needed my phone because I was going to expect an important call for a lifetime job opportunity to start on 3 April 2023 so he needs to do something as this is no fault of mine.He also mentioned that Mr Price is affiliated to Payjoy and they had a launch the Friday before I kept on saying that it's not my problem as I am a cash customer and I am not interested in Payjoy. I asked to speak to someone in a higher position he said his manager was on his way to Durban the store manager said she cannot help because the mobile section of the shop was a different entity and they have their own manager her name is Shirlene Dirk's . The sales agent then said I must make a complaint via the head office which I did whilst in the store she asked to speak to Rejean Mckrieling and once again her response was to me there is nothing we can do, I eventually spoke to the manager Tommy who I suppose landed in Durban and could take the call who sang the same song I understand your frustration however he needs to liaise with Payjoy I insisted I needed my phone because of the important call he asked me to give him 5 minutes and he will call back which he did after 10 minutes and granted a refund. By this time I missed my call for the job by a series of imcompatent staff and management. I DEMAND COMPENSATION.

I have explained I am not interested in the business or their business affiliated I am the cash paying customer