Disgusted with the online service

<p>WHEN YOU PAY FOR A SERVICE YOU EXPECT SERVICE DELIVERY. When the delivery fee costs R45 to receive your parcel within 2-3 days, you expect your parcel to arrive within or on the 3rd day. I placed an order on Wednesday the 07/06/2017 and my order is yet to arrive. I then decided to call the help line and spoke to Mandy who "very politely" told me that there's a delay, the parcel is with the couriers and that the parcel would arrive some time this week, Was I not informed of the delay? MRP can easily send 3-5 emails of PROMOS? But no email to ensure that the customer is kept updated with the status of their order??? Now firstly as mentioned before SERVICE DELIVERY, secondly why was I not contacted, thirdly, "sometime this week" doesnt help calm my ****ed off state. So when I asked if the delivery cost would be refunded, she said no at first that they dont generally do that and I am sorry to say that I utterly lost my cool and I was a bit abrupt when I told her that it is ****************, she then apologised and empathized and said that the delivery charge would be refunded on Thursday because thats when they do their refund runs...(what? you just contradicted your earlier statement???). I ask why she can't tell me when my parcel would arrive she says that parcel is with the couriers there's no way of knowing when it would arrive, So I then go on to tell her that she needs to phone the courier and find out because the service I've received so far is utterly disgusting. She eventually tells me that the parcel will be delivered tomorrow and I ask why? Because they cant do it today. (Shaking my head in disgust) Never have I ever experienced such POOR customer service. If you know you've messed up, you start the conversation with an apology not with an "I thought you knew". When the client wants information/ answers - you DO NOT speak "over" the client you shut up and listen and then provide a solution. Lastly, if the client is ****ed off - you DO NOT say that you dont know or can't do it - You get up off your **** and try to assist, if you are incapable of doing that then get some one who can. Also </p> <p> </p> <p>Extremely Annoyed Client</p>