DISGUSTED!!!!!!! POOR SERVICE AND HIGHLY UNPROFESSIONAL

If i had to give a rating it would be ZERO. NOT WORTHY OF ONE AT ALL!!! ---- On Tuesday evening 11/06/2019 I placed an online order of 5 items in my bag. I tried it the first time and the order did not go through. I then tried the second time and the funds of almost R700 went off my bank account. I received no confirmation email of my order and no order number either. I thought it's fine it will probably come through later. Wednesday morning I checked my emails and still received nothing. I then decided to log back into the APP and I saw that my items were still in my bag and nothing went through. I immediately went into panick mode as R700 is no small change to be wasting. I contacted the online customer care number and I spoke to Courtney and I explained what had happened. She indicated to me that they didn't receive any order and if the items are still in my bag - this means that the order was not cleared. I then asked what does this mean for me and she said the funds need to be reversed back to me and took down all my details including the account I made the purchase from. She said she will call me back as she needed to liaise with their finance department. I then received an email response from her stating that the reversal has being processed and sent a screenshot of the confirmation. I rep**** to this email asking by when I can expect my money back into my account and she said 5-7 working days!!! I of cause responded and said that is ridiculous because every other online retailer I have used had no issues in these cases. My money returned to me within 1-2 days. Bare in mind that I am a regular online shopper. None the less I also explained to her that the reason I placed this "expressed " order to be delivered to the store by Friday is because I needed it for a function this weekend as it's my birthday. She contacted me again via email and asked for my card details to see if she could ask for the money to be processed sooner which I then gave. I then got a reply with a letter attached saying that if I would like the funds (MY OWN FUNDS) sooner than expected then I need to visit my bank with the letter and they will release it... so can some one please tell if this is right and fair towards me as a customer????? I am truly DISGUSTED in the way this has been handled and let alone my very own money I am fighting for!!!! How is the "convenience" of online shopping being displayed in any manner here???? I feel like I am NOT worthy! How would you feel in my shoes if you had to fight for your own money to be returned to you???? I have to be inconvenienced because of an issue that isn't my fault at all- is this right?????? I would like answers!!!!!