1 reviews | Active since Oct 2014
DISGUSTED IN MR PRICE DELIVERY SERVICE
<p>I placed an order on the 6th for fathers day , TAT is up to 7 working days and i am still waiting for my parcel.</p> <p>Today is the 20th and still nothing. I enquired with the MR P helpline and got no help whatsoever just a response to say that they apologise for the delay , no indication as to when my parcel will arrive. Bear in mind that this parcel was for fathers day which was two days ago!!! I was also advised that the marketing team will be sending out courtesy gift vouchers to all customer for the late delivery in the course of the week. (This was last weejk) and i have received nothing from any marketing team. I emailed them again yesterday and i am yet to receive a response from anyone. How can you send such a standard email to advise we apologise for the delay that gives no answers???? Why is my parcel not being tracked by support staff are you telling me there is no way to see where it is??? This is terrible service! i have never experienced this with MR P and i am strongly thinking of cancelling my account and rather opening an account elsewhere with good service!!!!! I want feedback asap via email!!!!!!!!!!!!!!!! VERY UNHAPPY CUSTOMER</p>
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Good day you have a Dalene Randall contact me via email who is a normal call centre consultant who tells me that she will be refunding my account for the inconvenience caused " see email below"
Then when I enquire today as to why I cannot see my refund on my account she replies to say that I get a R50 voucher????????? What is that!! I was told I will be refunded?? Is this the way you are trying to retain your clients? Is this the further service I receive after all the trouble I have already been through? I want this resolved by COB by someone senior !! It is not my problem as a client that you as a consultant is unable to refund my account by more than R50 you then need to have senior management deal with it if you cant! I was told a refund will be given . I want my refund!!! I have proof!
From: Dalene Randall **********
Sent: 20 June 2017 09:51 AM
To: Nikita Parenzee - MWEB
Subject: Order Detail: ********** 38946
Good day Nikita Parenzee
Trust you are well.
Thank you for emailing us, please be advised we will refund you for the inconvenience caused . We have advised our logistics manager on the delay and promise not to repeat late delivery again.
. Please be advised your order is at the store.
Once again we do apologize for any inconvenience caused.
Kind regards
Dalene Randall
Good day you have a Dalene Randall contact me via email who is a normal call centre consultant who tells me that she will be refunding my account for the inconvenience caused " see email below"
Then when I enquire today as to why I cannot see my refund on my account she replies to say that I get a R50 voucher????????? What is that!! I was told I will be refunded?? Is this the way you are trying to retain your clients? Is this the further service I receive after all the trouble I have already been through? I want this resolved by COB by someone senior !! It is not my problem as a client that you as a consultant is unable to refund my account by more than R50 you then need to have senior management deal with it if you cant! I was told a refund will be given . I want my refund!!! I have proof!
From: Dalene Randall **********
Sent: 20 June 2017 09:51 AM
To: Nikita Parenzee - MWEB
Subject: Order Detail: ********** 38946
Good day Nikita Parenzee
Trust you are well.
Thank you for emailing us, please be advised we will refund you for the inconvenience caused . We have advised our logistics manager on the delay and promise not to repeat late delivery again.
. Please be advised your order is at the store.
Once again we do apologize for any inconvenience caused.
Kind regards
Dalene Randall