lM
lesego M

1 reviews | Active since Mar 2009

03 May 2017, 09:55

DISGUSTED & FEELING ******!!!

<p>On the 20th i ordered clothes online for kids. I ordered 6 items amounting to R584.94(inclusive R5.00 of delivery) then i got a R50.00 discount as(Get R50 off your first app purchase)meaning i ended paying R534.94.</p> <p>So yesterday (02 May 2017) i went to collect my order & i decided to refund one of the dresses i bought and to my surpise i was refunded only R91.40 instead of R99.00 & when i asked the store manager advised that i must phone online. We tried the number for about 10 minutes & couldnt get through until i got annoyed and left.</p> <p>i am really angry as i feel i am being ****** as customer, they always encourage us to shop online knowing vey well that they wan to rob us our hard earned money. I could understand if i didnt have a slip but i just opened the package & the slip showing & the amount paid.</p> <p>Now i want to return 2 more things and i expect the money which i paid for.</p> <p>This is against the CPA regulation. I want all my money back, i dont care if it R5.00 or what , its the principle and knowing how to treat your customers fairly.</p>

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Replies (1)
Mr Price
Mr Price's reply03 May 2017, 16:40
Official

Good Day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price