Disgusted by mr price

I am very disappointed and disgusted by the service I’m getting from mr price in store and at head office. I have been struggling to get my account closed for two months now since they stopped debiting last year and my payments got behind almost a whole year I decided to pay my full amount and close my account. I went to the store three times because apparently my account was handed over to msc and I had to phone them myself from my phone to ask them to close my account but was then redirected to the store where I paid because I paid in store and not at msc and the store was apparently suppose to give me a statement and letter saying I paid which they had no clue of. I was then directed back to msc who told me to give them my phone that I phoned from with my airtime (mind you this was 30 minutes I spent on the phone) so they can talk to the people in store at mr price. Then finally they come to a conclusion that they need to phone head office again and get them to email me a letter which head office tells them they’ll send me in a few days and I agree on. It’s been a week and a half now already and I’m still phoning them trying to close my account which has been affecting my credit report very negatively and which I’m struggling to clear because now mr price added another R10 on my account that I had to pay last month but I only saw now and I have another missed payment on my credit report. I regret ever opening an account with mr price. Imagine opening an account so easy and struggling to get it closed mxm how pathetic..