Disgusted by chat service

Yesterday I received an email from Mr Price saying my delivery is on its way and should be delievered by 5pm. I had asked them to deliver to my work address. I then went on their website and saw that they had a chat option since it was now around 4 and I need to leave at half past 4. it got through to Precious and that was the worst part. I gave her my order number asked if she can find out where they are since i need to go home. She sent me a screen shot of some Kerri person with all their details name, phone number and address and said i need to wait 4-7days for my order. I said but that is not what i asked and I got an email saying its one its way. She acted smart and I told her that due you know that you have violated a clients right by forwarding their personal details to me. I saved the screenshot and I need a manager to call me cause due to popi act they have broken all rules of protecting this customers private details. I will email her and let her know as well.