Disgusted
<p>On the 29th of July 2017, I purchased a fitting black formal pants from Mr Price Tygervalley. After the 4th time wearing it, I noticed that the pants looked particularly worn out and hadn't even washed it during that time. I decided to take it back on the 13th August 2017. I spoke to a girl named Jenny (I think she is a supervisor), who in turn spoke to her manager, named Aubernita. The manager advused me that she cannot accept the pants as it has been worn and there is no manufacturing fault. Also that I should have returned it after the first wear. So elastic stretching and threading, after the 4th wear, is not a manufactering fault? And had I seen any problems after the 1st wear, I obviously would have taken it back, asap. She was really unapologetic about the whole situation and not once apologised for the inconvenience. She did not even know what to say to me when I asked her if she would accept such a product. I am disgusted by her attitude and I am very disappointed that she offered no alternative to my complaint. I ended up leaving the pants there, as she would speak to her regional manager on Monday. What's more, I did not even want to be reimbused with money. I was happy to take something else in its place. I regularly shop at the Tygervalley branch, but after this issue is resolved, I will no longer be shopping there. Disgusting!</p>
Good day
Please accept our apologies for the above incident.
Your post has been sent off to the Regional Manager for Tygervalley and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Mr Price
Best regards,
Good day
Please accept our apologies for the above incident.
Your post has been sent off to the Regional Manager for Tygervalley and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Mr Price
Best regards,
