Disgusted!!!

Hi its been 2 weeks and still my query is not resolved. I am so disappointed and shocked.

I am out of words honestly!!! So disgusted by the type of service you give to your customers it is pathetic!!! You do not even deserve a 1 rating honestly!!!

A minus figure suites you perfectly when it comes to customer service.

----- Forwarded message ----- From: "Sthuthukile Nene" <***> To: Cc: Sent: Wed, 29 Jun 2022 at 18:03 Subject: Fw: Contact Submission From Mr Price Group Website

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----- Forwarded message ----- From: "Sthuthukile Nene" <***> To: "Mr Price Customer Care" <***>, "mr price" <***>, "Mrpg Service" <***>, "mr price" <***> Cc: Sent: Wed, 29 Jun 2022 at 10:43 Subject: Fw: Contact Submission From Mr Price Group Website Can somebody respond please!!!

This is the second week now trying to resolve 1 simple complain, are your customer services representatives not adequately trained to resolve such simple queries ? If so can this be escalated to a manager because i am sick and tired of following up on this when it should be you correcting the mistake you made. It is just that simple!!!

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----- Forwarded message ----- From: "Sthuthukile Nene" <***> To: "Mr Price Customer Care" <***> Cc: Sent: Tue, 28 Jun 2022 at 10:40 Subject: Re: Contact Submission From Mr Price Group Website Good day

Hope you are well, i am following up on this query... Any feedback as yet??? I am now considering a refund since it is taking a while for you guys to check for a branch that has my size on this shoes.

Please provide interim feedback, call me on ***

Thank you

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On Fri, 24 Jun 2022 at 17:36, Mr Price Customer Care <***> wrote: Hi Sthu Nene,

I trust you are well.

Please accept our apologies for your recent online experience. Kindly note we have emailed the two stores in KZN to confirm if they have the correct size , we will let you know once we receive an update. I will follow-up and ensure you are advised. I am so sorry for the inconvenience caused to you.

Regards,

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Meeander Moodley Customer Support Representative Hello Peter http://www.mrpricegroup.com image

On Fri, 24 Jun at 12:31 PM , Sthu Nene <***> wrote: From: Sthu Nene <***> Subject: Unhappy with Online order received

Country: South Africa Department: Complaint

Message Body: Hi

Order number : ***

I am extremely upset about my very last online order, i was sent 2 different shoe sizes and only realized this just when i was about to wear the shoes this past weekend and had already thrown away my receipt because i have ordered so many times from you guys online and have never had such an issue before.

I was given a left shoe size 4/37 and a right shoe size 5/38. I don't know how on earth one would package such without even checking i am so dissapointed also seing that on your website there are no size 4 anymore and i love this shoe with all my heart.

Please assist with sourcing out a size 4 or atleast a size 3 as i am not even expecting a refund here. I can bring this to the branch where i collected my order. I have sent numerous emails since money and even complained on hello peter but nobody has gotten back to me. I am in disbelief with the service i am getting. Nobody wants to help.