1 reviews | Active since Jun 2016

10 Jun 2016, 06:08

Disgruntled customer

<p> </p> <p>For many years I have supported Mr Price but after my experience at the Cavendish store on the 09/06/16 @ 2:30pm I seriously wonder if I should continue. The service received from the staff in the Men's department was appalling and left me feeling absolutely disgusted. I had a query about promotional signage that was being displayed regarding the men's plain tshirts. I was met with raised voices, made to feel like I was incapable of reading and told that I was the very first and only customer to be ******** about how the store works. There is nothing more unprofessional then referring to your customers as "sweetie" when dealing with them to get your point across and not taking a second to hear them out. The floor assistant had a major attitude from the start and when I asked for the men's department manager she had no way of handling the issue too. It was clear that the signage was incorrectly displayed but instead of trying to fix it I was rudely told that I was indeed wrong. I returned to the cashier to pay for the rest of my items and when I complained to the ppc manager she could not find either one of the staff members that had treated me so badly. I would like to know if this type of behaviour is condoned by Mr Price? </p>

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Replies (1)
Mr Price
Mr Price's reply10 Jun 2016, 12:13
Official

Hi Kim

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

Mr Price