Disgruntled and disappointed!!!

I placed my respective orders on the 24th of April and the 28th of April, 3 weeks later.. Still waiting!!!! After numerous calls where nobody answered, countless emails - I finally speak to somebody today - Who tells me that i will be waiting for 3 more weeks before i get my order because of the backlog, what does that have to do with me?? The level of customer service is absolutely pathetic, i didn't mind waiting, but i hated the fact that she told me i will have to wait for 3 weeks because i paid in the lock down.. I am appalled by the service to say the least, why not send your clients follow up emails or status email, something, JUST SAY SOMETHING!!!! I was so ****ed, i just asked for my money back - Sorely disappointed!