Disgraceful: Late delivery, lack of communication, false information, pathetic attempt at consolation

<p>I placed an online order for an item I had intended to give someone as a gift (and thus would need it on a particular day). The item had a 5-7 working day delivery ETA. I placed the order 10 working days before I'd need it. Sufficient time, right? Wrong.</p> <p> </p> <p>On the 10th working day, I called Mr Price customer care and asked them where my order was. I was told that there was a delay in the delivery of the order. I explained the very same details I've provided in the first paragraph and asked why the delay was not communicated to me; why did I have to call THEM in order to find out this information? They should have contacted me.</p> <p> </p> <p>I was told on that same phone call that I would be compensated. That's a very broad term, "compensated". So I asked compensated how. I was told I would receive a voucher. Not much I could do at that point so I accepted those terms and ended the call.</p> <p> </p> <p>A couple of days later, the item finally arrives and I collect it. A few more days pass and I start to wonder, what happened to my voucher? So I sent an email via the MRP website enquiring about the voucher I was promised. I was told my account would be credited for the late delivery. Again, a vague response. So I go back: "What does that mean? Credited for how much?" The response: Credited for the delivery charge. The delivery charge was R5. I was promised a voucher and instead they want to give me R5. That's not good enough.</p> <p> </p> <p>Upon further protest, I was told that vouchers were only issued to customers without account and account customers are only credited their delivery fees. This means that for my repeat business with the company, I get compensated with a measly R5 while once-off customers get a voucher. It's ridiculous and pathetic. It really shows that once they have your business, they don't care about you.</p> <p> </p> <p> </p>