Disappointing service from Mr Price online team

I am quite disappointed at the service I have been receiving from Mr Price. I purchased some items online from their site and selected for it to be delivered via Pargo. It has still not been delivered with Pargo, up untill this time. On 30 December I requested a credit via their whatsapp channel adn dealth with Zinhle in their online department. She confirmed that she has requested an escalation of this credit but since their parcel is still in shipped status they need to wait for it from Pargo to be returned.

What disappoints me is that the online team, including the team leader Dalene Randall, has been quite laid back and not even bothered to sort out this matter. None of them has even attempted to contact me via e-mail (which they have), or cellphone no (which they have as well, including our whatsapp chats). There is no urgency and no ownerships on their part.

The fact that I am waiting this long (since 22 December for a parcel delivery) disappoints me, but I expected better from the team at Mr Price because I am a customer. Mr Price is a house brand, not a mickey mouse organization. I have called at least once a week but this team I dealt with left a lot to be desired. The fact that I have received no updates from the online team shows that they don't deem this important.

You haven't been doing me any favors and for that I feel that the public needs to be made aware of how you treat your customers. You disappoint me