Disappointing Service

Good Morning To whom it may concern, I placed an express order for one item, I just spoke to Lucky in customer service who advised that I won’t be receiving my order today or tomorrow as promised, apparently the warehouse has issues that no one advised on when I placed the order or after I’ve received my confirmation email, so you have to use your airtime to follow up because they just doing all their customers a favour.

On top of that I will only receive a portion of my shipping fee back because Mr price will choose whether I get it in 3 days as requested or 7 days. The person did not give me any options as to collecting it in store and have the store refund me my shipping nothing. The reason why I placed the order online was because I needed the item urgently and did not want to drive to a store and not have it in stock. On top of that if the order is cancelled I will only receive my refund in 7 to 14 working days. Really?

This is really disgusting and the customer service is not good at all.

Please advise on a solution please.