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Tasneem S

1 reviews | Active since Jun 2024

10 Jul 2024, 09:53

Disappointing Insurance Department

I have been calling Mr price insurance group for the past three days.

I hold for over an hour and no one ever picks up.

But when they need to call you their lines are always working.

It's not the first time this happens and when you call into the general call centre all they say is they can't help you they have to transfer you.

Utter ******* honestly.

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Replies (4)
Mr Price
Mr Price's reply10 Jul 2024, 11:50
Official
Good Day  Tasneem Smith
I trust you are well, 
We sincerely apologize for all the inconvenience you have incurred. 

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you. 

Many Thanks 

Mr Price 

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Tasneem S's update15 Jul 2024, 14:47
Reviewer Update
Wow, wow, wow.

Mr price is ridiculous honestly just proved me write that they honestly don't care about their customers.

Up until today still no call this is so disappointing.


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Tasneem S's update23 Jul 2024, 08:01
Reviewer Update
Weeks later and still no call

The way Mr price treats their customers like they doing us a favour.

This is simply disgusting honestly.
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Tasneem S's update25 Jul 2024, 10:18
Reviewer Update
Weeks later and MR PRICE has still not called me back.

Wow wow the service one gets this is the worse service I have ever experienced.