MR
Monica R
1 reviews | Active since Mar 2024
13 Mar 2025, 14:41
Disappointing Customer Service Experience
Dear Mr. Price,
I am extremely frustrated with my recent experience with your customer service. I had to wait on hold for over 30 minutes, only to be met with no resolution. If your employees are not willing to assist customers, it would be much appreciated if you could communicate that upfront instead of leaving us waiting for such an extended period.
This level of service is unacceptable, and I hope you will take immediate action to improve both response times and overall customer experience.
Regards,
Helpful (0)
Replies (5)0
Replies (5)
Mr Price's replyOfficial
14 Mar 2025, 11:11Hi Monica Rooderik
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price
Mr Price's reply14 Mar 2025, 11:11
Official
Hi Monica Rooderik
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price
MR
Monica R's updateReviewer Update
15 Mar 2025, 08:54I am still waiting.
MR
Monica R's update15 Mar 2025, 08:54
Reviewer Update
I am still waiting.
Mr Price's replyOfficial
18 Mar 2025, 14:10Hi Monica Rooderik,
I trust you are well.
Kindly note that one of our customer support representatives will be in touch with you shortly.
Warm Regards
Mr Price
I trust you are well.
Kindly note that one of our customer support representatives will be in touch with you shortly.
Warm Regards
Mr Price
Mr Price's reply18 Mar 2025, 14:10
Official
Hi Monica Rooderik,
I trust you are well.
Kindly note that one of our customer support representatives will be in touch with you shortly.
Warm Regards
Mr Price
I trust you are well.
Kindly note that one of our customer support representatives will be in touch with you shortly.
Warm Regards
Mr Price
MR
Monica R's updateReviewer Update
19 Mar 2025, 10:01Hi
The customer support agent cannot assist, can you kindly refer me to a more experienced representative. My situation has not changed, I have not received any assistance on this matter.
Thank you
The customer support agent cannot assist, can you kindly refer me to a more experienced representative. My situation has not changed, I have not received any assistance on this matter.
Thank you
MR
Monica R's update19 Mar 2025, 10:01
Reviewer Update
Hi
The customer support agent cannot assist, can you kindly refer me to a more experienced representative. My situation has not changed, I have not received any assistance on this matter.
Thank you
The customer support agent cannot assist, can you kindly refer me to a more experienced representative. My situation has not changed, I have not received any assistance on this matter.
Thank you
Mr Price's replyOfficial
20 Mar 2025, 13:58Hi Monica Rooderik,
I trust you are well.
We do apologize for the disappointing service you received. You will be contacted shortly.
Warm Regards
Mr Price
I trust you are well.
We do apologize for the disappointing service you received. You will be contacted shortly.
Warm Regards
Mr Price
Mr Price's reply20 Mar 2025, 13:58
Official
Hi Monica Rooderik,
I trust you are well.
We do apologize for the disappointing service you received. You will be contacted shortly.
Warm Regards
Mr Price
I trust you are well.
We do apologize for the disappointing service you received. You will be contacted shortly.
Warm Regards
Mr Price