Disappointing client experience

My name is thuli Radebe, i went to MrPrice at Alex mall on Saturday 09/04/22 to purchase a cellphone. when i got there i asked 1 lady staff about a price of a phone and she said she is not working at the cellphone counterand they are not selling phones as the lady working at the cellphone counter is day off. I went looking for the Store manager Thabiso or Thabo i found him at the door , i asked him about what the lady told me. He proudly confirmed that the cellphone counter does not operate when the staff is on leave of day off as they don't know how it operates and they don't want to cause confusion to themselves. I'm disappointed of the client experience I've received from such reputable company that even the store manager cannot take accountability and is proudly representing your brand of such disappointment to your whole organization. A manager that is not willing to assist in the business that he is responsible and gladly sends clients away says a lot about the ambassador chosen to represent your brand and is responsible of the daily Runnings of your business, the sad part is that we the poor customers coming from far to spend our hard earned money your store are being turned away from the services your promised to offers us and do not meet you standards of client experience. This is not the first time and im not the only client that shares the same disappointment onto your organization at that store and staff, I recommend that you train them again on Treating clients fairly and share your vision and mission with them.