Disappointing and utterly unacceptable service

I am utterly disappointed with Mr Price’s service. I place an order online and received it on the 11th of January and an item was missing in my order. When I called the call centre they said they will resolve the situation in 48 hours. Nothing was done. No communication or whatsoever. I then called again and the agent I spoke to mentioned that the person I initially spoken to didn’t load the ticket. This means the whole process has to start over again. She then told me she will give me feedback in 48 hours and still nothing. I then called again today and I was told the ticket is logged but warehouse hasn’t given any feedback so I have to wait again!!! Am I the one who needs to call you and ask you to communicate? Or you should be calling me and letting me know what is causing the delay so that I know what is going one but no one has bothered to communicate with me or to let me know what is happening. This is very disappointing and just utterly unacceptable!!!!!