Disappointing and ***********

I really have a serious problem with you guys my mother had an account. So in July she passed away I immediately went to Mr Price Carlton Centre to report her passing and submitted all required documents was told she had policy that will cover her Balance so as soon as it pays up account will be closed...since then been receiving calls getting letters that she owes you. Who is to blame if you guys don't deliver and do your job properly. Please fix this before I take it further cause now I am getting annoyed by your incompetence even went to South Gate and they promised to fix BUT till date same issue😔