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Nokukhanya N

1 reviews | Active since Aug 2020

30 Nov 2020, 16:36

Disappointed. Order not delivered more than a month later.

I ordered a couch on the 27 October 2020. The couch was delivered couple of days later but it was broken so I asked the delivery people to take it back and reported the matter right away. A week went by with no communication or response from Mr Price I had to call them back. I saved their whatsapp nr and tracked the order which kept saying delivered. Again I called and sent messages on their website. Bottom line, I do not have my couch yet and it is a month later. Two weeks ago (Monday) when again I called - because if I don't I will not get anywhere - the lady at delivery promised to get the couch to me on Wednesday, nothing happened. Thursday I called, spoke to another consultant who made a follow up for me and I expected the people Friday or Saturday. NOTHING! Today is Monday and I spent almost an hour on the phone trying to get answers, I am still nowhere near even a mere notice of when to expect the couch! I am beyond frustrated and I don't know what else to do. If I knew it would take months for the couch to get to me, I would have never bought it from Mr Price Home.

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Replies (2)
Mr Price
Mr Price's reply01 Dec 2020, 08:17
Official
 
Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you. 

Many Thanks 

Mr Price 
NN
Nokukhanya N's update01 Dec 2020, 16:56
Reviewer Update
I'm not sure if I should still be surprised that the delivery is not done today still. A consultant did indeed call me today, she told me they are not authorized to give out their last names unfortunately, which is very convenient I guess. The first thing she said to me was that she is going to process a refund. I did not request for a refund, just the delivery of my couch. She promised to get this request to the delivery company and that they would call for arrangement for delivery. It's end of business today and I'm still waiting. I ordered other items on black Friday from you people and those items have arrived today already, what is wrong with the couch order??? I am now over being frustrated, it is a waste of energy dealing with you people. I am hurt. Maybe I should've taken that lady's offer to get a refund... Which is a pity coz I really loved the couch.