Disappointed loyal customer

Shame they have such great potential to be amazing but are being let down by the people at the bottom. Im so fascinated by the tech that they are using but being let down by what I can only describe as underpaid employees who don't care . I used to work for a high end retail store. Not matter how tired I was I would go down to the stock room that was two floors down for a potential client. Even if it was for R300. A sale was a sale . Customers are why you have a job. Today I was on the phone for 45 minutes to ask them to keep a size 9 unicorn boot for me to exchange. After all that waiting I was told it's not in store but probably in the stock room and will take too long to collect. So sad Mr Price Greenstone. Il order one and collect. Then return the wrong size. In the end I will get what I want ,but you would have lost a loyal customer.