Disappointed customer

I am so disappointed with the new protocols of Mr Price and I cannot wait to pay what I owe them and closed the account. I went to pay my account today holding my Id No and account number but the cashier who helped me told me that there is a new rules that they must call to confirm first, How can you treat your customers like that ? I'm bringing the money to your company but I have to wait again for a cashier to call and confirm what if I was there to pay for someone else account would you let me go without paying that person's account? I would understand if I was there to buy clothes and maybe you become suspicious but to pay shoo. Please think about this new rules of yours otherwise you are going to loose lots of customers, customers will go and open accounts somewhere else. The cashier helped me but at the end of the day the person who was talking to over the phone gave him exactly what I have. Always remember you are not the one on the cue and you are not the one on the till stop wasting people's time and your employees if you want to run business.