Disappointed client

Hi Please assist, I purchase a Samsung A26 @Mr price broadwalk durban on the 13th of May 2025. Then on the 20th of May 2025 I returned the device due to overheating. I escalated the matter to Samsung which they instructed myself to go at Mr price and ask then to tell the repairer not to do the repair rather do an assessment should they found manufacturing defect they must load an exchange. But Mr Price representetive didnt want to notify the repairer about Samsung instruction. The device was returned on the 8th day from purchase.

Rgds