Disappointed

I am absolutely infuriated by the manner in which my account has been handled. i that everyone has a role to fulfil and not everyone will do so to their best ability. i have dealt with customers before and have worked in a retail environment and have always known to treat each and every client differently and to always practise empathy. i lost my job in May and when i got some money from that i paid a very significant sum of money towards my account in an attempt to not default. i think a month or two later i received a mail advising me of an outstanding amount on my account and i rep**** advising that i do not have a job still now and would like to know what was the way forward. NO RESPONSE. NO CALL BACK. NOTHING. i did proceed to seek help at the physical store and i swear no one knew what i was talking about let alone was interested in helping me out. not even 1 person even suggested calling to find out. i was alone basically. a number of months have passed and i am now getting calls and sms’s telling me about my defaulted account. i have asked twice to be called back and no1 has bothered to. this morning i got a call and luckily i was able to speak, i explained to the lady on the other end my situation and all she could care about was me making payment. with what? i just told her i took my last bit of money and to try pay off the account, and i have not been working since May.

she confirmed that i have a protection plan and this would have been sorted a long time ago however then no1 was interested in helping me and again she was not interested in helping me.

i am actually very disgusted and highly disappointed.