Difficulty in buying at shop

Yesterday I went to Mr Price Hazyview to buy a phone that I saw there.

Since it is the only shop where I can still get this particular model, a Xiaomi Redmi 10 2022.

At the Hazyview shop there were two on display. One for Telkom and one for Vodacom.

It must be mentioned that the lady who assisted me was very helpful and really tried to help me throughout the ordeal, but just couldn't.

What happened was that after I spent two hours in the shop to buy this phone, and after paying for it with my credit card, the shops system would accept that phone for some reason. As they kept trying to scan this phone the system kept on saying that this phone is not on the shop stock yet.

For this reason I couldn't get this phone, which is there in the shop, but not in the stock list of the other shop, and apparently this phone had been there for a year or more, as it is an older model.

So, after two hours of trying and struggling the kind lady trying to assist me, gave up. And told me that they will have to cancel the sale and refund my money. (Which would take two days because it was paid by credit card).

So I had to leave the shop without the phone and without the money in my account.

All because for some strange reason the phone was never put into stock on the system in your shop.

And it was the only Redmi 10 2022 left on Vodacom.

I asked if someone cannot put it into stock so I could buy it. She said that in that shop there is no one that can do this. And that only the area manager could do that.

I asked if they couldn't call the area manager to assist us.

She said no. Only when this person comes to the shop.

She gave me the option to buy the same model phone which was on MTN, of which there were two available l, but I can't use those as it is network locked and I am using Vodacom.

So the phone is still there in the shop, but I can't buy it because it is not showing in the stock sheet of the shop.

Isn't there anyone who can just put this phone on stock? So I can buy it?