SP
Stacey P
1 reviews | Active since Dec 2020
18 Dec 2020, 12:39
Despicable service.
I tried to place an order on the app. My order was not generated but money has been deducted. This was a month ago, I have been sent back and forth from pillar to post trying to get my money back. I have submitted all required documentation more than once and literally have to be call every single day.
They claim to have refunded me but I have been waiting for over a week for a proof of payment which they said would have been sent to me on Monday.
This is completely ridiculous and yet it doesn’t even conclude my experience, the rude customer service agents I have to deal with after being on hold for an eternity is the real cherry on the cake.
Completely disgusted with the entity.
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Replies (1)
Mr Price's replyOfficial
19 Dec 2020, 16:14Good Day Stacey,
I trust you are well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
I trust you are well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply19 Dec 2020, 16:14
Official
Good Day Stacey,
I trust you are well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
I trust you are well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price