Deserves a promotion

From my previous experiences with call centre agents, I have had to call a call centre several times, different agents giving different information to the same questions. Eventually one person, would be able to assist with the correct information. However it would then take days and several other follow up calls, to receive written confirmation.Mbali Bhengu is exceptional.She was polite, had knowledge of what I was asking for and gave me additional information on my account without me having to ask for it. She was slow and clear with providing information as well as confirming info. She advised that she will send me a settlement amount via email.After a few minutes I was concerned as I had not received the letter, so I emailed her just to confirm that she has the correct email address. I then received an email from Lynneshri Pillay providing me with this letter.Shortly thereafter I received a follow up call from Mbali enquiring if I had received the letter. WOW I have never had such a wonderful pain free experience.A follow up call - Mbali &amp