Deplorable service to rectify an error on their part

<p>Service from mrp IS DEPLORABLE . </p> <p>I made an account payment at mrp clothing store in Pavillion on the 06/05/17.</p> <p>Received a call from mrp after the middle of the month to say my account is in arrears, and they had no record of the payment done at Pavillion.</p> <p>After numerous calls back and forth no one was able to assist me. Phoned the call centre on Saturday 20/05/17 and they told me to email my receipt to ********** No response from there either, received my statement this week with arrears reflecting and called the number ON THE STATEMENT only for them to tell me they cannot help me as it was not an eft, I must go into the store.</p> <p> </p> <p>Advised them that it isn’t feasible for me to go all the way back to the store to rectify an error on their part. Was advised to call the store. Phoned the number of the mrp pavilion website to hold on for 10 minutes to be transferred to the store because the store doesn’t have a direct line. The lady from the call centre took my details down and called me back later on when she managed to get hold of Thulani from mrp Pavillion.</p> <p>Thulani had no interest in my call, busy helping another customer, he didn’t even have the decency to ask me to hold on, just busy chatting to someone else..eventually he says, “can I get back to you, I need to make photocopies for this customer” , what the hell kind of customer service is that!!!??</p> <p>Phoned call centre again..someone attempted to put me through, listened to music for 15mins for the call to be cut off. I expect this matter to be sorted out, and when is i would like my mrp account closed. Will never shop at any of the mrp group stores if this is the level of customer service recieved. </p>