deplorable service.

I placed my order online on the 1st of October, my order was supposed have been delivered by 8th the latest, when i checked the status of my order i got a shock of my life. Apparently there was a system issue and my order was not processed ( I wasn't even notified ) such incompetence.

So I called in to cancel my order as I couldn't wait for another 7 days for the order to be processed, the agent that assisted me logged a query for a voucher to be issued ( what the hell i am gonna do with a ****** voucher ?) Now i have been told i have to wait for 7 to 14 business days to get a refund? so i need to wait for a ****** month for Mr Price's error to get my money back? This is completely unacceptable.