***** Departmant - no communication

Someone is still trying to access my online profile after *****ulent transactions was made at the Vanderbijl Vaal Mall on the 27th of May 2024. On the morning of the 27th of May I received a Notification via SMS that someone is trying to access my Online profile with an OTP number. Out of experience I've learned that it means someone is trying to commit online *****. I went into my profile and immediately changed my password. Thinking nothing further of it. Later the afternoon I received 2 SMS's that there were purchases made to my account, at which time I immediately phoned customer services and was advised that they R0 my credit and that I now need to get an affidavit to confirm I did not make these purchases and report it via the ***** department via email which I did the next morning. Even though this has been reported someone is still trying to access my online profile. My account has been paid up the month just before this happend, and now I have an outstanding monthly payment of over R700 to pay from the end of this month while they investigate the matter. If I don't pay it will go against my credit record according to the call I had again with their customer services agent, this after yet again receiving an SMS that someone is trying to again access to my online profile. I've sent a mail to them on Tuesday to supply me with feedback, as well as the camara footage of the store when this purchases was made with no feedback. I also want to know, how does someone gain access to my card (if it is still in my posession)? When I go shopping I need to provide my ID or Driver's license. How do ********s get away with purchases without it? How did the ********s get my personal details to try and access my online profile? When will this be sorted, I don't believe it is rocket science to see that it wasn't me who made the purchases. What is Mr Price going to do to bring this ******** to book? Or do I need to get the police involved myself?