DELIVERY TO WRONG ADDRESS

Hi,

After having an issue with my online app purchase - it went through as a guest purchase.

I then contacted Warren Bailey via email at Mr Price who assured me that the purchase will still go through and arrive. To which I requested a delivery address update. Warren then put me in touch with Noxolo Nene (Team Leader - Mr Price Money) who assured me the delivery address was updated and that delivery would arrive on 17 December.

Delivery has arrived on the 17 December to the original address and NOT the updated address.

I have now sent an email including Warren, Noxolo and Mark Blair CEO of Mr Price to request that the package be picked up at the old address and delivered to the updated address.

I would say almost every second time I purchase on the mobile app there is an issue.

Fingers crossed my order arrives at the correct address today.

Thanks