Delivery issues

<p>I've used the Mr Price website numerous times and I've never once had a problem - NOT once. When I order I usually select the option for Door-to-Door delivery within 1 - 3 days. I recently placed an order and thought it was strange that I wasn't informed (as I usually am) that the parcel had been Shipped or is out for delivery the next day. When tracking the order on the website it just states "Processing". So I phoned to enquire and was told that there is a problem with the warehouse updating their system so a manual query would be sent to them and I would be informed of the outcome close of business yesterday. </p> <p>How is it possible that you can not speak to a warehouse/courier company telephonically but only via email? This is the second company I've come across that does it and needless to say it affects your service severely. I had to phone 3 times yesterday to attempt to get an update and had no success as the lady I was dealing with was busy every time and all info I could be provided was that the query had been emailed. This was frustrating as I was not at the same address the next day for the delivery and had to update the details accordingly. When I phoned today, yet again.... no progress and I was still informed that the order shows "Processing". I was then informed that I'll get my delivery early next week sometime but it can still not be confirmed?! I travel between Pretoria and Joburg for work and I'm now being inconvenienced by having to mess around with the delivery address constantly. </p> <p> </p> <p>Had I been informed from the start that there were delivery issues, I could've taken an informed decision on whether or not I wanted to use the service but I wasn't even given the opportunity. I've been a loyal supporter of Mr Price stores and I didn't think I would ever get this type of bad service from you. Will seriously reconsider where I spend my money in future.</p>