Delivery is never on time and bad service from customer service

<p>The order i placd on black friday took more than a week to deliver and i opted for express delivery. I also placed a order on the 18th Dec and still has not recieved it (today is the 22nd Dec) and i opted for express delivery as well. I then used the live chat and while i was having a conversation with the agent , the agent just decided to not answer me an leave the chat.</p> <p> (12:06:12)<br />*** Visitor ********** 8 joined the chat ***<br />(12:06:12)<br />Kirsty: Hi , its been 4 days and my order is still not delivered.<br />(12:08:08)<br />Kirsty: order : *********xx<br />(12:08:44)<br />Customer Service: We apologize for keeping you waiting longer than usual. Our agents are busy at the moment but we WILL get back to via email using the details you provide in this chat. Please add any additional information that will help us solve your query. You may choose to include your phone nr if you'd prefer we call you back. Thank you for being patient.<br />(12:10:48)<br />Kirsty: I used my work address as i thought it would get delivered in time but today is my last day at work before going on leave. so if its not delivered by 4pm today , i need it to be delivered to my home address<br />(12:17:03)<br />Kirsty: the adres is : *********************************<br />(12:24:18)<br />*** Charnee joined the chat ***<br />(12:25:45)<br />Charnee: Unfortunately this is not possible<br />(12:25:51)<br />Charnee: this order is on delivery today<br />(12:26:09)<br />Charnee: amendments to the address cannot be done now.<br />(12:26:55)<br />Kirsty: so find out what time it will be delivered today , as expected delivery was yesterday.<br />(12:33:37)<br />Charnee: Our couriers cannot stipulate a time as the deliveries are done from 8 to 5pm<br />(12:38:31)<br />Kirsty: but you do understand that it takes one to three working days to deliver. and it has the 4th day. so what do u suggest what will happen to my order if the order is not delivered today before 5 and the company is closed. please advise.<br />(12:41:13)<br />*** Charnee left the chat ***<br />(12:41:59)<br />*** Kirsty has rated the chat Bad ***<br />(12:41:59)<br />*** Kirsty has commented: Horrible ***<br />(12:42:54)<br />*** Kirsty left the chat ***</p>