Delivery Failure, Poor Communication, and No Resolution

I am extremely frustrated and disappointed by this experience.

I placed an order on 9 September, with delivery scheduled for 11 September. Not only was the order not delivered, but I later discovered that the parcel had been returned to the warehouse on 14 September because the courier allegedly could not complete the delivery.

What is most unacceptable is that no one contacted me. No phone call, no SMS, no email, and no effort whatsoever was made to resolve the issue before the parcel was simply sent back. How can a delivery be rejected without any meaningful attempt to reach the customer?

I was assisted by Yvonne from the online chat via WhatsApp, who informed me that I would be receiving a refund. While she was polite, a refund is not a solution in this case. The items I ordered are now out of stock, meaning I cannot repurchase them even if I wanted to.

I specifically selected delivery because I was unable to leave my home to collect the items. Had someone contacted me, an alternative arrangement could have been made. Instead, I was left completely in the dark while my order was sent back to the warehouse.

The most frustrating part is that I waited patiently for my order, only to be told days later that it was being returned and refunded. Now I have neither the products nor any way of obtaining them because stock has sold out.

This level of service is unacceptable. Customers should not have to suffer the consequences of poor courier communication and operational failures, especially when they have done everything required on their side.

I expected far better service and accountability. This experience has left me with little confidence in ordering from them again.