Delivery Disaster

Placed an online order last week - my first time ordering from Mr. Price this way. The only reason I chose to buy from them was because of the option to return/exchange items in store if necessary. I live far from town and only go there once a month. I placed my order in time to be able to return/exchange this Saturday when I do my monthly supply run because you only get 30 days to do it and my next visit to town will be too late.

I already emailed customer support several days ago because I've not received a tracking number for my order (still haven't) and no one ever responded. I tried to track it on the site using my order number but it returns an error. I Googled to find out who they use as a courier (RAM for On The Dot) and used my order number on there to see what happened. It returned results with my correct details and says that it has been with the courier for several days already - no explanation why it hasn't arrived. I don't even know if that site is correct except that it has my name, address and telephone number.

I received an email saying that it was shipped but no other details and that email was many days ago so it should have already been delivered to me if that was accurate.

I've tried several times to contact customer support by phone but the number (***) doesn't even connect - silence with no dial tone at all and then just cuts off.

If this package doesn't arrive within 24hrs I will be stuck keeping the items even if they don't fit me properly. I'm very disappointed in my first Mr. Price online order experience. Why is it impossible to contact anyone to get information or help?! No info provided, no tracking number provided, no reply to support request emails, phone number not working, and customers just left utterly in the dark about where their packages and money have gone. Unacceptable.