DELIVERY CUSTOMER SERVICE COMPLAINT

I have paid for delivery, got confirmation my item would be delivered before 5pm today, I messaged their contact centre and was told I need to check with them tomorrow. This is not acceptable as I paid my delivery which was stated 1-3 working days. I was not notified that my order would be delayed as I could have waited. I would want to be compensated for my delivery fee as it is not delivered within the timescale I was given and a text was sent to confirm it would get delivered before 5pm but no text to say it is getting delayed. I would want this escalated for compensation please.