Delivery and customer service

first of all, i ordered 10 items on 16th January just after 8am and made payment immediately. Next day the 17th the items were being processed then later on during the day on the 17th January, it has been shipped, knowing that i paid the the delivery fee for 2-3 days store delivery which should have been at the store either 18/19 January. Its still showing shipped since Wednesday the 17th and today is the 20th January.

this is the second time i have received my order this late. in December i got it 6 days later with 1 item short. There were no emails apologizing that there was 1 item short in fact if i didn't call your customer service number then i too would have not received my return voucher for that item which took another 48 hours.

This order is different, i ordered i called your customer service 19th January at 17:17pm spoke to the consultant and told her my concern and she said its still showing shipped on her side and there is nothing she can do about it. i told her its probably at the store and has not been logged hence why they are taking so long. She said it is after 5pm and the store is closed then im like this particular store only close at 9pm then i was kept on hold for several minutes then she came to the phone and said they are not answering and im like ok and she like i must call back tomorrow which is the 20th January for someone to assist me and im like ok can your please hold for me and the phone gets put down from her side.

I told i needed those items for this weekend hence the reason why i paid the delivery fee for 2-3 working day and its past those day.

No apology for the December order that came 6 days later and the the voucher 48hours to process as well as the current order. If your employees are not logging any of the parcels then i seriously think you should take it up with them as your customers are irate reading from the recent reviews. Items cannot be shipped for 2 days or more, that's disgusting. Either the packers are having a party or your lack of interest in the clients, sucks.

Also note that the service in the 2 Mr Price home stores are pathetic, either no 1 on the floor or they give you attitude for certain items you need.