SM
Siphosethu M
1 reviews | Active since May 2020
10 May 2023, 09:15
Delivered Shoe Chipped and Dirty
Good day,
I am so disappointed in shoe that I received from purchasing online. This is not the first time that I have encountered this problem with Mr Price.
The shoe is dirty, chipped and it definitely looks like it has been worn. Do you really careless for people buying from your company online to have audacity to deliver something like this?
I don’t understand how someone would pack an item in a condition this bad for a customer. The level of not caring for your customers is really disappointing for a company of your calibre.
Helpful (0)
Replies (3)0
Replies (3)
Mr Price's replyOfficial
10 May 2023, 10:31Good Day
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Mr Price
Mr Price's reply10 May 2023, 10:31
Official
Good Day
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks Mr Price
SM
Siphosethu M's updateReviewer Update
10 May 2023, 13:24The matter is not resolved as I am asked to order online again. Why am I supposed to do all that when I am not at fault? You delivered a dirty and chipped shoe and you are simply refusing to deliver another one for an exchange. Now I must return the shoes to your store and order online AGAIN! This is a disgusting way to deal with customers
SM
Siphosethu M's update10 May 2023, 13:24
Reviewer Update
The matter is not resolved as I am asked to order online again. Why am I supposed to do all that when I am not at fault? You delivered a dirty and chipped shoe and you are simply refusing to deliver another one for an exchange. Now I must return the shoes to your store and order online AGAIN! This is a disgusting way to deal with customers
SM
Siphosethu M's updateReviewer Update
10 May 2023, 13:27Firstly I was told that the size I ordered is available in Maponya Mall, what am I supposed to do with that information? Travel to the store and do the exchange myself?
I ordered the shoes online because there was no stock available in my nearest stores. Your staff chose to ship a shoe that is in the worst condition, now I the customer go through all these hassles because of your incompetence?
I ordered the shoes online because there was no stock available in my nearest stores. Your staff chose to ship a shoe that is in the worst condition, now I the customer go through all these hassles because of your incompetence?
SM
Siphosethu M's update10 May 2023, 13:27
Reviewer Update
Firstly I was told that the size I ordered is available in Maponya Mall, what am I supposed to do with that information? Travel to the store and do the exchange myself?
I ordered the shoes online because there was no stock available in my nearest stores. Your staff chose to ship a shoe that is in the worst condition, now I the customer go through all these hassles because of your incompetence?
I ordered the shoes online because there was no stock available in my nearest stores. Your staff chose to ship a shoe that is in the worst condition, now I the customer go through all these hassles because of your incompetence?