CT
Christi T

1 reviews | Active since Jun 2016

19 Jun 2016, 04:36

Deceiving account amounts

<p>It is easy to open an account with Mr Price, seeing that they advertise it and making it seem easy and great to have. From the time I opend my account I have had problems with amounts being added to my statements without any knowledge or explanation. For example some or other protection plan. I made it clear in my application that I do not want any protection or insurance or any other plan. It took two months after requesting and enquiring for them to "cancel" it. (Which I had to pay anyway) And now, there is sudddenly a "system interest" amount added. Unhelpful custormer service regarding this. I pay my account every month promptly...all the store cards I have ever owned gave you an interest free option if you paid up in full every month...that's the point! </p>

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Replies (1)
Mr Price
Mr Price's reply20 Jun 2016, 13:37
Official

Hi Christi

You will be contacted by our Accounts Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards

Mr Price