pQ
primrose Q

1 reviews | Active since Mar 2011

04 Apr 2015, 14:26

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Earlier today I made a purchase at mr price in carlton centre .I was told that the sale had not gone through on my credit card .I then proceded to give the cashier my debit card which had gone through ...upon looking at my text messages I came across a text from both my banks stating that an amount of 279. Had gone through on both cards...I showed this to the cashier and she called her supervisor who told me thst there isnt anything they can do until I come with a bank statement. ...how is this mistake being made my problem...she then called her area manager by the name of stanely who couldnt be bothered to speak to me even though I was standing right there...I left there feeling ******,violated but mostly I felt disrespected by a manager that couldnt attend to my query and an area manager who doesnt seem to be bothered that iam now R280 poorer. .....thanks mr price I hope *****ing from me makes your brand grow stronger ...regards a client that will never set foot in any mr price store ...ps :bullying clients is not the way forward

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Replies (1)
Mr Price
Mr Price's reply04 Apr 2015, 14:37
Official
Hello primrose4,

Please accept our apologies for the above incident.
Your post will be sent off to the Regional Manager for Carlton Centre and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP

Many Thanks
Mr Price

Best regards,