Day light *******

So i ordered items on Friday 23 nov'18. The money was deducted from my acc but i was not issued an order no. So i called the call center immediately and the person attending to me was confused but looked into it. I was then later that evening advised that according to their terms and conditions i was only liable for a voucher as a refund. I there after qutoed their terms which clearly does not say that. I mean i really wouldnt mind just recieving my ordered items. But to be forced to pay for full priced items you dont want seems like a huge **** to just take your money. Ive been in correspondence with them numerous times since Friday l. It is now Wednesday and my problem is still unresolved. I mean quick to take your money but cant refund or even apologise for what had happened. As if it was my fault the order wasnt processed accordingliy. This is extremely frustrating. Now im left with no money R1029.98 and no refund and no clothes. Its so disappointing that not once did they aologise for what had happened but its ok to literally ***** your money. What terrible service. They havent refunded me let alone try to compensate for their mistake.