KM
Kwezilomso M

1 reviews | Active since Nov 2015

04 Nov 2015, 11:58

Damaged shoe

Dear Sir<br> <br> I bought a shoe at Mr Price last week. I do not know if I should call the shoe a takkie or what, but nevertheless I bought it. I checked the shoe for any damage but there were none. Today I decide to wear the shoe for the first time. While I am moving around the house preparing to go out I look at the shoe, the elastic is getting damaged, the material of the takkie is getting torn at the places it has stitches while I am walking around the house. I am very disappointed of the quality of the shoe. I am really liked it but I am disappointed. I hope something will be done. <br> <br> Thank you.

0
Replies (1)
Mr Price
Mr Price's reply04 Nov 2015, 13:23
Official
Hello Kwezilomso,

Please accept our sincerest apologies regarding the quality of the items you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Quality Auditors as this is one of our greatest concerns and our quality team is working on this as high priority to improve our quality as well as great value for money.

Please return the shoe to the store for an exchange provided with proof of purchase

Many Thanks
Mr Price