Damaged goods and no response to a order

On 8th of July I went to Mr price in Centurion mall for a specific shoe for my daughter for her matric farewell.<br> After searching and finding the shoe at the Benoni branch Kabelo and Oscar arranged to get the shoes for me. On Monday 13th of July Kabelo phoned me to inform me the shoes are there. I went there on the 14th of July only to find out that the shoes are severely damaged. The manager at the time wanted to give me R10 discount on the damaged shoe. I refused and requested Kabelo to search again for stores who has the shoes in stock. I do not understand why they want to sell me damaged shoes after requesting that the shoes must be in a good condition.<br> <br> Eventually we found 3 pairs at the Germiston branch. Kabelo requested the shoes to be send to the Centurion branch. Up until today I have not had any feedback with regards to the shoes. I must say that Kabelo really did his best to find me the shoes and Oscar was more than willing to help get the shoes, but that is where the service stopped.<br> <br> No one is answering the telephone. At one stage the line was busy, meaning someone was on the phone but no one is answering when i do get through. I only want feedback wrt to the shoes.