1 reviews | Active since Jun 2018
Cutomer Service? What a Joke!
I wish I could give you guys a minus 5. I have a Mr Price Money account and for some reason NO ONE is able to help me link it to my online profile. I've tried using thw whatsapp line, you wait an hour for contact and if you miss that minute window you have to start from scratch. or you make it in that minute window to get asked repetitively to verify that you are you. I've tried the self help service, you get sent in a loop waiting on the phone for hours. I've tried calling and when you finally get to speak to an operator they put you on hold and the line dies. I tried emailing and I get a generic "Our Support Rep has indicated that your ticket has been Resolved." reply Seriously, can you even call this customer service when not able to get through to any one
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Mr Price
"Dear Errin Matthys,
Our Support Rep has indicated that your ticket has been Resolved.
If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours."
Seriously?
And:
"Please forward us a screenshot of the issue or let us know what problems you are experiencing and I will assist you further."
I've literally explained what my problem is, Mr Price doesn't care
"Dear Errin Matthys,
Our Support Rep has indicated that your ticket has been Resolved.
If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours."
Seriously?
And:
"Please forward us a screenshot of the issue or let us know what problems you are experiencing and I will assist you further."
I've literally explained what my problem is, Mr Price doesn't care