SM
Slindile M

1 reviews | Active since Jun 2013

20 Apr 2018, 08:11

Customer treatment by Venture Security at Mr Price Carlton Centre is unacceptable and it violates customer/human being rights

On Wednesday (18 April 2018 ) i went to Mr Price Carlton Centre to buy t shirts . The tshirt size i was looking was at the bottom , as i was trying to get my size i dropped the top t shirts by mistake , i then immediately picked up everything that i droped back to where it was . The Security asked me why did come to the Shop . She then told me i was there to mess the clothes, i tried to explain that my size was at the botton and i don't see anything wrong as i picked up the t shirts ( She raised her voice and told me to leave because she dont understand why i'm there) . At some point she was pointing fingers at my face . I then asked to speak to the Manager , the Manager told me that Venture Security will investigate the issue as the Security is not employed by Mr Price but by Venture

I want Mr Price Management to do something about this ,this behavior is unacceptable and no customer should be shouted at by Security Its unacceptable that you tell the customer that you can not address the issue when your Security Company abuse the Customers

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Replies (1)
Mr Price
Mr Price's reply20 Apr 2018, 13:59
Official

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price