CUSTOMER SUPPORT / MRP APP / WEBSITE ALL EPIC FAILS !! TERRIBLE SERVICE !!!

This is the SECOND time a so-called "CUSTOMER SUPPORT" agent (name of THOBANI) has assisted me via the "Chat" function on the MRPrice Website. Truly I think they may as well DO AWAY the "CHAT" function - because there is no "chatting" going on to assist with resolving your query, that much I can assure you.

There's a "Hi" - and then a LONG PAUSE... no response to the query I had just laid out - which is wanting an delivery update on FOUR ORDERS I am still waiting for. I realize its a busy and strange time of the year, but these City Couriers people Mr Price use, are equally useless, since they do not send computer generated Delivery Status SMS's (which one would think they would benefit from as well) - they just randomly ARRIVE.... so one NEVER KNOWS when to expect delivery.

My orders that I am waiting for are not massive, but amount to a good total of R 1 619.00 at least!!!

The Mr Price Website (on the PC) does not even SHOW the outstanding orders - it simply shows ONE order and its one I have received, and althought the orders appear on my MRP app, when selecting the "Tracking" function, it kicks out an error i.e. "WEBPAGE NOT AVAILABLE. Citycouriers.org.." - so ALL in ALL - as a MRP online shopper (who has placed around 6 or 7 orders just in the month of Dec) - I AM TOTALLY IN THE DARK REGARDING MY ORDERS

THOBANI, on a previous occasion was UNABLE to have a size changed for me , on an order of over a thousand rand. I am SURE that something could have been done to assist me (I erroneously selected a SS size instead of a L) - and that order is STILL NOT with me....so I reckon there was PLENTY enough time for Thobani to have gone that little mile extra in trying to assist a client (and in this case, a client who at least spent a FAIR AMOUNT of money on quite a FEW orders in one month alone) - though a client (BIG OR small) should be treated with EQUAL importance

I am EXTREMELY ANNOYED - and am STILL CLUELESS as to when to expect delivery. Since technologically NONE of the MR Price stuff works.... 1. THE WEBSITE gives only a PORTION of the info one needs, 2. THE APPS TRACKING FUNCTION DOES NOT WORK, and 3. THE CHAT FUNCTION ON THE WEBSITE IS A WASTE OF TIME

VERY DISSATISFIED CLIENT.... SOON TO BE EX-CLIENT

MR PRICE has become complacent, in that they feel they are UNIQUE in their branding and a one of a kind outlet, so regardless of shabby service levels, clients will continue to shop at the MRP outlets....YOU'LL BE SURPRISED how many MORE WOULD shop at your outlets if they were better manned from a CARING STAFF point of view