customer service very very very poor

Hi, it is with sad regret that I write to you

Mr price online service has become very poor I placed an order Monday the 19.02.2018 and paid the 20.02.2018 store express which is a delivery that takes 2-3,today I sent an e-mail and still have not received an response until I called to find out where my order was, the consultant said that she cant track it but they did receive my mail and will get back to me once they have feed back. It's not the first time I had to follow up with an order their service is very poor but they are very quick to send people e-mails about the payments that have not been made yet.