Customer Service operations management does not take customers seriously.

I have received another terrorising call today, this time waking me up from my sleep. The person doesn’t speak, mutes the phone and ends the call.

Email that was sent yesterday:

I am receiving prank calls from the number *** and I received one again today, while I am sick and already have a headache.

I have opted out of marketing when opening the account, but the day after opening the account, a woman calls me on the 29th of September 2023. I believe it is this woman that keeps on calling me to terrorise me.

The person/people behind this number doesn’t speak and just phones me to disturb me(during my studies, exams and work) and then ends the call. You are terrorising me deliberately for fun and I will post this email trail on Facebook and pay to promote across Facebook to reach thousands of people, so that people can see what sort of assholes you employ.

I have received 5 calls in the last 7 days.

Look below at this response I received from this *********** employee of yours Sthembile Gumbi, she doesn’t even know how to read and give a proper resolution. Do you not do any comprehension tests in your hiring practices?

She has clearly not opted me out of marketing and nobody has provided me an appropriate resolution but just ignored my email 1st and 3rd email. Your customer services through email is terrible and I believe I should get rid of your account asap. I hardly shop at MRP, it’s only because I have an account with you to build a credit profile that I have a relationship with your brand, but if this is how bad your service is, I will rather return most of the purchases and pay and close this account and share my experience with South Africa.

I will be taking you to the National Consumer Commissioner and laying a complaint against you, if you don’t offer me a resolution to this marketing terrorism.

I also want a complaint number as proof that this has been escalated.

Do not call, but respond to me through email.

Who is this person/people that keep on calling me and what will be done about this? Why did the first person ignore my email? Why did Sithembile not read properly and resolve my problem? Why has my 3rd email been ignored?

The management clearly do not warrant any respect from their employees if these people just do as they want, even after being warned that I will escalate this.

If any random call centre employee besides the Operations Management responds to me or ignores for the 3rd time then I will take this further.